FAQ’s

Read about the most common questions and answers here. If there is anything else you wish to know, and is not covered here, please head to the contact page and let us know. We would love to help.

What are the benefits of joining O2?
Download the O2 priority app today via the play store or the Apple app store to see what great offers are available for you customers today.
I have been sent a bill from my previous provider, what do I do?
If your early termination has been agreed to be paid as part of your new business contract please email this bill with your full business details and bank details to support@fmbsolutions.co.uk
My phone has been lost or stolen what do I do?
Between the hours of 9 to 5 Monday to Saturday call us on (01952) 482110 and we will help you get a new Sim card and discuss mobile phone options if needed. If it is out of these hours call 8002 from an O2 mobile or 0800 Block your Sim from being used and order a new Sim. And to discuss a handset please email support@fmbsolutions.co.uk or message us on our live chat via the website and we will contact you during working hours to discuss mobile options.
I want to see my billing online, how do I do this?

Please call (01952) 482110 or email support@fmbsolutions.co.uk you can also send a ticket via the site or request this information on the websites live chat and we will get you set up immediately. Please include your company name and the email address you want to use and we will set you up immediately, if the email address does not correspond to one on the account we will contact you for verification during working hours.

When am I due an upgrade?
Most customers that are on a 36 month contract are due for an upgrade after month 24. If you are unsure how far along in your contract you are or when you are due an upgrade please call (01952) 482110 or email support@fmbsolutions.co.uk you can also send a ticket via the site or request this information on the websites live chat.
I want to add an additional line added to my account?
Please call (01952) 482110 to speak to an advisor or message via our live chat to arrange a scheduled call to discuss your needs.
My signal or 4G is bad what do I do?
Please fill out the attached form and email it to us or submit it via the website. We will look into the issue and get back to you as soon as we can to offer you a resolution.
Should I set up my payments as a Direct debit?
We recommend all customers set up the payments as a direct debit this is because O2 business charge customers an extra £2.50 when a direct debit is not set up. Please call (01952) 482110 or email support@fmbsolutions.co.uk you can also send a ticket via the site or make a request for this on the websites live chat and we will arrange this for you as soon as we can.
I’m switching to 5g. What do I need to know?
If you have switched your handset to a 5G compatible phone it is advised to switch over to a 5G compatible Sim card this will rule out any compatibility issues and ensure a smooth transition of data usage. To arrange a 5G sim card or a 5G device please call (01952) 482110 or email support@fmbsolutions.co.uk you can also send a ticket via the site or request this information on the websites live chat.
Are you thinking of getting a new handset?
As a valued FMB group customer you have access to great discounts on concepts or other technology. Please contact us to discuss your needs and find out more information and prices on handsets and technology.
Have you been charged more than usual or have a query about your billing?
Call us today to discuss further or email us the bill and your concerns to support@fmbsolutions.co.uk and we will look into it and get back to you as soon as we can. You may have overspent on your account by dialling toll numbers there is a simple way to manage this. Why not setup an overspend cap on your lines, this will not allow the line to to go above that spend cap on any paid services. Spend caps can range from £0.00 all the way to £200.00 and can be different for each line within your business to ensure certain lines that may need a larger cap have the capacity to spend more.
European/International calling for when you go abroad?
O2 business tariffs which include European minutes and they also have business internal passes available with very competitive rates available for the rest of the world. Please contact us for further information about what your tariff includes and what is additionally available.

Schedule a call

Select service*